• How do I uninstall and reinstall VoiceCafe' Basic using Internet Explorer?
• How do I uninstall and reinstall VoiceCafe' Basic using Netscape?
• When I was first asked to download your plugin, I cancelled the download; now it won't ask me to download the plugin and just gives an error message when I visit a page that has the control in it. What can I do?

IMPORTANT :

When I was first asked to download your plugin, I cancelled the download; now it won't ask me to download the plugin and just gives an error message when I visit a page that has the control in it. What can I do? top

Since you cancelled the initial plugin download, the web browser thinks that the required plugin has already been downloaded to your PC, even though it hasn't. Since the web browser cannot find the OpTecs VoiceCafe' plugin, it issues an error. Try uninstalling and then installing the plugin by following the instructions above for an Internet Explorer browser or Netscape browser. CLICK HERE TO GET PLUGINS. Click "Yes" On all files that pop up. The return to worldvoicecafe.

 

How do I uninstall and reinstall VoiceCafe' Basic using Internet Explorer? top

 

1. Open Internet Explorer
2. Close all other Internet Explorer windows except one. Make sure that the one remaining Internet Explorer window does not contain a "Powered by OpTecs VoiceCafe'" logo on it.
3. If there is a OpTecs VoiceCafe' VoiceCONTACT icon in your system tray (that is, if you've invited people to a private conversation using OpTecs VoiceCafe' VoiceCONTACT before), right click on the icon and select "Exit" to shut it down
4. Select "View | Internet Options" from the menu on Internet Explorer 5.x (or "Tools | Internet Options" on Internet Explorer 4.x)
5. Click "Settings" (this appears immediately in the section "Temporary Internet Files")
6. Click "View Objects"
7. For each object with the name "OpTecs VoiceCafe' VoicePresence", "HearMe'", or "OpTecs VoiceCafe' Microphone Configuration", select the object, right-click on it, and then select "Remove" from the popup menu. (If right-clicking is difficult for you, you can alternatively select "File | Remove Program File" from the menu)
8. Completely exit Internet Explorer (by closing all windows and clicking OK as necessary)
9. If you relaunch Internet Explorer, follow again the above steps, and find that the OpTecs VoiceCafe' files that you attempted to remove are still present, please also follow the Netscape uninstallation instructions below before continuing.
10. Open Regedit
11. From your Windows task bar, click the "Start" button and select "Run...".
12. Type "regedit" and click OK
13. In the "Registry Editor" window, click the + (plus sign) button next to "HKEY_LOCAL_MACHINE" and then next to "SOFTWARE"
    
14. Select the folder labeled "OpTecs VoiceCafe'"
15. Select "Edit | Delete" from the menu
16. Click "Yes" to confirm deletion of the key
17. Close the the "Registry Editor" window. (Your changes are saved automatically)
18. Return to this web page to reinstall.  
19. You should see the following upon installation:
    * A security warning popup should appear automatically, click Yes
    * A license agreement window should then popup, click "Accept" to continue
    * You should then see a box on the web page with a list of people (if any) concurrently visiting the web page. You may hear those people talking
    

How do I uninstall and reinstall VoiceCafe' Basic using Netscape? top

 

1. Open Netscape
2. Close all other Netscape windows except one. Make sure that the one remaining Netscape window does not contain a "Powered by OpTecs VoiceCafe'" logo on it.
3. If there is a OpTecs VoiceCafe' VoiceCONTACT icon in your system tray (that is, if you've invited people to a private conversation using OpTecs VoiceCafe' VoiceCONTACT before), right click on the icon and select "Exit" to shut it down
4. Select "Edit | Preferences" from the menu
5. Click on + (plus sign) next to "Advanced". (This appears on left side of the window)
6. Click on "SmartUpdate"
7. Select "OpTecs VoiceCafe' VoicePresence" or "OpTecs VoiceCafe'" from the right-hand side window and click the Uninstall button
8. Click "Yes" to confirm your uninstallation
9. Close Netscape
10. Just to double-check, open Windows Explorer and make sure that the following files are deleted from your Netscape directory (if they are not deleted, then delete them manually):
    * C:\Program Files\Netscape\Communicator\Program\Plugins\npjac.dll
    * C:\Program Files\Netscape\Communicator\Program\Plugins\npevp.dll
11. Open Regedit
12. From your Windows task bar, click the "Start" button and select "Run..."
13. Type "regedit" and click OK
14. In the "Registry Editor" window, click the + (plus sign) buttons to expand this tree hierarchy. Click the + sign next to "HKEY_LOCAL_MACHINE", then next to "SOFTWARE"
15. Next, select the folder labeled "OpTecs VoiceCafe'"
16. Select "Edit | Delete" from the menu
17. Click "Yes" to confirm deletion of the key
18. Close the the "Registry Editor" window. (Your changes are saved automatically)
19. Revisit this web page to reinstall. Visit this site again and you will automatically have the software reinstalled
20. You should see the following upon installation:
    * On that web page, you should see a puzzle piece that's labeled "Click here to get the plug-in", click there
    * A window that gives you the option to "Get the plugin" will appear, click on "Get the plugin"
    * A "Java Security" window should appear, click "Grant"
    * A license agreement should then popup, click "Accept" to continue
    * You will get a message saying that you need to restart Netscape. Often, so long as the below steps work properly, this can be ignored
    * You should then see a box on the web page with a list of people (if any) concurrently visiting the web page. You may hear those people talking

If you continue to experience problems under Netscape, please submit a bug report and consider following one of the following two options: either try again under Microsoft Internet Explorer or install a new copy of Netscape in a separate directory, and attempt to get the software to work under the new copy of Netscape (we've found that new copies of Netscape work almost all of the time).

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• OptecsVoiceCafe' Audio Configuration Wizard

Advanced Instructions.
If using the OpTecs VoiceCafe' Audio Configuration Wizard does not work, you can also try taking the following steps:

• Double click on the small speaker icon in the bottom right-hand corner of your Windows taskbar. The Play/Volume Control window appears.

  NOTE: If you do not see a speaker icon, your computer is not set up to use sound. You will need to install a sound card as well as the software (the "drivers" that come with the card) to control it and participate in live voice chat.

• Select the Options menu, Properties submenu, and then the Recording radio button.
• In the "Show the following volume controls" window, make sure the Mic (Microphone) checkbox is checked.
• Click OK. At this point, the volume control panel may change to reflect input volume level control.
• When the Record Control window appears, make sure the Mic Volume "Select" box is checked and all other Select boxes are unchecked to limit any recording noise from other devices.
• Again select the Options menu, the Properties submenu, but then select the Playback radio button.
• In the "Show the following volume controls" window, make sure that Microphone and Wave are checked, and then click on OK.
• When the Play/Volume Control window appears, make sure the "Mute all" is unchecked and the Microphone Volume Mute checkbox is checked. This prevents simultaneous playback of your voice while speaking.
• You can turn the microphone volume level up or down now to suit your preferences.

If the volume is still too low, you can select (with some sound cards) the Advanced option under the microphone volume control. Check either the Automatic Gain Control checkbox or the Mic Gain checkbox to further increase the volume.